Aston Batam Hotel & Residence

The stay at the service apartments were disappointing and below expectations. My friends and I did not have a good sleep because of the prayer chanting that starts everyday 430-5am, it is very loud and everyone was awoken by it. On top of that, there was a dead cockroach in the corner of the room. Even after house keeping the cockroach was still there. We had to call the lobby to come clean up. One of our friends’ room also had a smell in the apartment, the door was not working very well and the fridge and aircon was also not cold. We requested for a change of room on the last day however the new room was worst, there was a loud buzzing sound coming from the toilet light where left on. Overall, I was quite disappointed with the stays at the service apartments. But the service provided by the staff were okay and acceptable at the least. The location is also not too bad and accessible to most places. I would rate overall 3.5/5.

Overall stay experience very bad, first of all, the whole apartment smelled of urine, and the smell from the toilet to the living room lasted for three days. Daily amenities such as coffee, toilet paper, towels, etc. were not replenished until phone call reminder. When I first checked in, the kitchen basin was blocked, the air conditioner was not cold, and the whole apartment smelled and flooded (these problems should be solved before the guests checked in). The front desk staff was unfriendly when we go reception and give our feedback to him. Everything else was good. The overall hotel atmosphere was good. The other employees were polite and friendly. The breakfast was nice and delicious (except for the insufficient supply of yogurt) 😆

The room is spacious and clean. There is no food or entertainment within walking distance of the hotel. You need to travel by car if you need get somewhere.

Location of the hotel is very convenient,nomatter where you go, is in central area.Nagoya is within 5-10min by car. Room are cosy and clealiness of the room is above average.

Very grand entrance. Room was big and cozy. Water was strong and hot. Linen was very clean. Thank you Aston, lovely stay!

Location was a bit far off from the central. We gave the staff tips when he came to collect the wine opener and informed him we needed extra 2 pillows. However, the pillows never came! Couldn't sleep well because a dog was barking the whole night and the prayer music started at 5am! The breakfast choices was not international. The rooms condition were not very good too.